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Suffolk FastFare FAQ's

Where can I use Mobile Ticketing?

You can use mobile tickets on all Suffolk County Transit Bus Routes. Please verify Fare Policies in advance of travel.

What types of tickets can I purchase via Mobile Ticketing?

You can purchase all fare types offered by Suffolk County Transit. You may purchase full fare tickets, reduced fare tickets (Seniors/Persons with Disabilities/Medicare Card Holders/Veterans), and student fare tickets. Each of these ticket types can be purchased with or without transfers.

How and when should I activate my Mobile Ticket?

You should only activate your ticket when boarding a bus. Please have the mobile ticket activated and ready to show to your driver when boarding the bus. Do not activate your ticket prior to the arrival of your bus, as tickets are only active for 15 minutes before expiring. Your purchased tickets can be found in your Ticket Wallet on the main screen of the mobile ticketing application.

Do I need to activate my round-trip tickets each time I travel?

Yes, tickets must be activated for each trip taken. Round trip tickets are provided as two separate one way tickets.

Can I transfer to other routes with a mobile ticket?

If you purchase a ticket and transfer package, the driver will issue you a transfer card after you have showed him your ticket. Do not forget to ask the bus driver for your transfer card when showing your mobile ticketing. You will use this transfer card on your next bus.

You may also purchase a transfer on board the bus using cash. The transfer must be obtained at time of boarding.

Do mobile tickets expire?

Mobile tickets expire three months from purchase date.

How does the driver know that I have a valid ticket?

Mobile tickets are validated by using visual inspection via checking the color actively changing on the ticket screen.

Do I need to set up an account to be able to use mobile tickets?

Yes.

Will my mobile ticket still work if I lose cell phone service while trying to use my ticket?

Mobile tickets do not need cell phone or WiFi services to be displayed for accessing a transit vehicle. You do need connectivity, however, to purchase a ticket which must be done prior to boarding. If you lose cell phone service after activating and boarding the vehicle you will be able to activate and display the ticket from the ticket wallet.

What happens if my smartphone becomes inoperable (e.g. battery dead) prior to being able to show my mobile ticket?

You are held responsible for having a mobile phone in good working order and usable prior to boarding. If your mobile phone is inoperable it is expected that you would use some other payment method for the trip.

If I am travelling with friends and family, can I activate more than one ticket on my phone?

Yes. For group travel, please purchase the necessary number of round-trip tickets. You may activate multiple tickets one at a time in your mobile app.

Can Suffolk FastFare Tickets be used for Para Transit Trips.?

No. Paratransit riders will have the option to use "EZ-Wallet" in the near future.

What happens if I lose my mobile device or buy a new device?

If you lose or purchase a new device you can transfer any valid, unused tickets to a new device. To transfer your unused tickets and account to a new device, download the mobile ticketing app on your new device and log in. You will be prompted to confirm you wish to transfer your account to this new device. Please note, accounts can only be transferred between devices three times in six months.

Are receipts available for mobile ticketing purchases?

Receipts are available through email for all mobile tickets. You can also email old receipt copies through your Ticket History section in the mobile app.

Can I get a refund for unused tickets or service disruptions?

Suffolk County Transit Bus has a no-refund policy. Please review the service maps and schedules prior to purchasing your ticket. Ticket refunds may be considered, but not guaranteed, in the event of a necessary service cancellation as determined by Suffolk County Transit Bus.

Are there any fees for using mobile ticketing?

The mobile ticketing app is free to download. You may incur data usage fees via your mobile service provider for use of the application. Suffolk County Transit is not responsible for any mobile carrier data charges that a customer incurs as a result of purchasing or using the mobile ticketing application.

Is the Mobile ticketing application available on all devices?

The mobile ticketing application is available on the majority of iOS or Android devices installed with recent (2 years or less) operating systems. Older versions of software may not be supported.

Will the application store my credit card details?

You have an option to store your credit card details for future transactions.

What security protections are in place to protect my personal information?

The Mobile Ticketing platform is fully certified and compliant with Payment Card Industry standards (PCI-DSS). All payment communications are fully encrypted via SSL, and any sensitive data stored is highly encrypted and systems are constantly monitored for security vulnerabilities.