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Suffolk County Transit Information Services
Call 631.852.5200
Monday - Friday
between the hours of
8:00am to 4:30pm

Effective Monday, July 16, 2012

Suffolk County Accessible Transportation (SCAT) Policies

1. No Show & Late Cancellations

Paratransit riders who repeatedly fail to appear for their prearranged rides can have a detrimental effect on operational efficiency, cost, and the quality of the service for other riders.

Suffolk County Accessible Transportation (SCAT) has established an administrative process to suspend, for a reasonable period of time, paratransit service to customers who establish a pattern or practice of missing scheduled trips, except where the trips are missed for reasons that are not under their control.

Click here for SCAT's No Show/Late Cancellation Policy.

Click here for SCAT's No Show/Late Cancellation Policy Cover Letter. ( AUDIO )

Click here for SCAT's No Show/Late Cancellation Policy. ( AUDIO )

 

2. Booking Reservations (Booking 5 days in advance from current 7 day reservation period)

Currently, SCAT riders can book reservations for trips up to seven (7) days in advance.
Beginning Monday, July 16, 2012, SCAT riders will be able to make reservations for trips up to five (5) days in advance.

Click here for additional information "When can I call to schedule my SCAT appointment."

 

If you have any questions or would like to request an audio and or large print version of the SCAT revised policy changes, please contact Suffolk County Transportation Division at 631.852.4880 or Suffolk County Office for People with Disabilities at 631.853.8333.